Privacy policy

  1.  General Terms And Conditions relating to the collection, processing and storing of personal information
1.1. Introduction
1.1.1. This Privacy Policy applies to all users of The Device Shop (the/our website) who are buyers or prospective buyers of our products and so far as the context allows, to visitors of our Website. The purpose of this Privacy Policy is set out herein to show how, why and when The Device Shop uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
1.1.2 At The Device Shop, we recognise the importance of protecting your privacy in respect of your personal information. This Privacy Policy applies to all personal information which is processed, collected, stored, transferred or collated (“Processed” and “Process”) by The Device Shop from persons and other organisations with whom they engage. When using and/or registering on our website, you agree to the terms and conditions of this Privacy Policy. Furthermore, if you use our website, services, products and service channels, you agree that we may process your personal information as set out and explained under this Privacy Policy.
1.1.3 It is important that you as the buyer/prospective buyer and or visitor of our website read this Privacy Policy together with our Terms and Conditions and any other notices or policies that we may provide you with from time to time as we use your personal information.

1.2. What personal information does The Device Shop collect and process and use?

1.2.1. In order for users to access our website and for us to provide our products and services to you, there are certain types of personal information that we need to collect and process, this includes information necessary for our legitimate business and administrative purposes. This may include the include the following personal information such as your name, surname, identity number, gender, age, physical address, postal address, email address, online identifiers and cell phone number.
1.2.2. We will only process Personal Information that you have consented to, and which is necessary for our legitimate business interests and for the purposes of facilitating the business relationship between yourself and The Device Shop. We will only process your personal information for lawful purposes relating to our business if one or more of the following applies:
  1. if you have consented thereto;
  2. if a person legally authorised by you, the law or a court, has consented thereto;
  3. if it is necessary to conclude or perform under a contract we have with you;
  4. the law requires or permits it;
  5. if it is required to protect or pursue yours, ours or a third party’s legitimate interest; and/or
  6. if you are under the age of 18, a competent person (like a parent or guardian) has consented thereto.
1.2.3. We will collect Personal Information from you when you register and/ or purchase products on our website or when we otherwise interact with you on various other platforms.
1.2.4. If you are below the age 18 (Eighteen), please ensure that you get permission from a parent or guardian before you use our website or give us your Personal Information. We may request your parent/guadian’s contact details in order to verify that you have permission. If we cannot verify that you have permission, we may refuse to allow you to use our website.
1.2.5 Please note that we will never request that your personal banking details be entered into any electronic form on our Website or social media platforms when you use our website and/or purchase any products from us.
1.2.6 The Device Shop will not use or disclose Personal Information provided to us pursuant to this Privacy Policy in ways other than the ones described in this Privacy Policy, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Information.

 

1.3. Your agreement with The Device Shop in relation to your personal information

1.3.1. By submitting your Personal Information to us:
1.3.1.1. you agree to the terms and conditions set out in this Privacy Policy; and
1.3.1.2. you agree that we may Process your Personal Information for, amongst other things,
i. the purposes of registering and maintaining you as a customer of The Device Shop,
ii. providing you with access to our services; and
iii. for any of the purposes listed at paragraphs 1.4 and paragraph 1.5 below.

 

1.4. When will we process your Personal Information?

1.4.1. Personal information may be processed by us in several ways when:
1.4.1.1. Register as a customer of The Device Shop and/or purchase products on our website;
1.4.1.2. you make use of our services and access our Website; and
1.4.1.3. you register to receive any notifications from us.

1.4.2. You acknowledge that all Personal Information processed by us may be stored by us and used for any of the purposes listed in paragraph 1.5. below. We will store your Personal Information only for a reasonable time to enable us to use it for the purposes described in this Privacy Policy.

 

1.5. How do we use your Personal Information?

1.5.1. To the extent allowed by law, we may use your Personal Information:

1.5.1.1. to provide services to you;
1.5.1.2. to retain and make available to you any information as part of the services;
1.5.1.3. to verify your details;
1.5.1.4. to facilitate any payments by you regarding your business with The Device Shop;
1.5.1.5. to provide you with any publications and newsletters;
1.5.1.6. for security, administrative and legal purposes (including enforcing any rights we may have against you in law); and
1.5.1.7. for helping us in any future dealings with you;
1.5.2. The Device Shop may share your Personal Information with carefully selected third parties with whom we have entered into contractual arrangements for the purposes of performing any of the services that we provide to customers.
1.5.3. The Device Shop may be required to disclose your Personal Information without your consent when such disclosure is required by law or any order, notice or request of a regulatory authority.

1.6 User Tracking and Cookies

1.6.1 When you access and use our website, we may use various technological tools to improve your experience on our website, such as the use of cookies and/or user tracking. This information helps us understand customer interests and improve our website.
1.6.2 A “cookie” is a text file with small pieces of data sent from our website or applications to your computer or device hard drive or Internet browser where it is saved. The “cookie” contains information to personalise your experience on our website or applications and may improve your experience on our websites or applications. The “cookie” will also identify your device, such as your computer or smartphone.
1.6.3 By using our websites or applications you agree that “cookies” may be forwarded from the relevant website or application to your computer or device. The “cookie” will enable us to know that you have visited the website or application before and will identify you. We may also use the “cookie” to prevent fraud.

 

2. Your rights in relation to your Personal Information that is stored by The Device Shop and how to delete, correct/amend and/or update your personal information

2.1 Provided that you provide as with adequate proof of identity, you have the right to view your personal information that is stored by The Device Shop. In addition, you may request that the said personal information be deleted, corrected/amended and/or updated.
2.2 You may contact The Device Shop via email at hello@thedeviceshop.co.za in order to find out what Personal Information we have processed that relates to you, to delete it and/or to correct/amend or update your Personal Information.

3. How long do we keep your personal information for?

 

We will keep your personal information for as long as: the law requires us to keep it, a contract between you and us requires us to keep it, you have consented to us keeping it and/or we require it for our lawful business purposes. For the avoidance of doubt we may keep your personal information even if you no longer have a relationship with us, if the law permits.

4. How do we protect your personal information?

 

Protecting and securing your information is very important to us. Accordingly, we shall take any and all appropriate and reasonable technical and organisational steps to ensure that your personal information is secure and to prevent any unauthorised access to, or disclosure of your personal information.

 

 

5. Opt Out From Direct Marketing

 

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

 

6. Sending Your Personal Information Outside South Africa

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (How do we use your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems. When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI. By accessing and using our website, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

 

 

7. General terms and conditions

7.1. We reserve the right to vary this Privacy Policy from time to time in order to reflect changes in the law or changes in our practices regarding the Processing of Personal Information. If we decide to change this Privacy Policy, the changes will be posted on our Website so that you are always informed of the latest version. It is your responsibility to familiarise yourself with the most recent version of this Privacy Policy from time to time.
7.2. The version of this Privacy Policy is displayed on our website will apply to all your interactions with us.
7.3. The contents of this Privacy Policy and the Terms shall be governed by South African law.
7.4 If any provision of this Privacy Policy is deemed to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation of full force and effect of the remainder of the provisions will not be prejudiced unless a court of competent jurisdiction determines otherwise.

8. How To Lodge A Complaint With The Information Regulator

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/