Shipping policy

DELIVERY OF THE PRODUCTS

1.1 Deliveries will take place from Monday to Friday, within 5 (five) to 7 (seven) business days to major centers from completion of check-out and/or successful payment on the The Device Shop website, depending on the availability of the Customer.
1.2 Delivery is subject to stock availability.
1.3 We can ship to any physical address countrywide within South Africa; unfortunately, we can't ship to Post Office boxes. 
1.4 No deliveries will be made on public holidays or during weekends. Orders placed on weekends or holidays are processed the following business day.
1.5 Should the customer's address change after the product was ordered, it is solely the customer’s responsibility to inform the The Device Shop customer care team of their new address prior to dispatch of the order. The team unfortunately may not be able to change the delivery location.
1.6 Should the customer place an order and after 2 (two) delivery attempts, the delivery is unsuccessful due to the customers availability, the order shall be cancelled and returned to the warehouse. The customers shall be credited with the purchase price of the product less the delivery fee charged.

2. WARRANTY SUPPORT

2.1 All products sold with a warranty carry their full manufacturer's warranty (as stipulated by the official South African distributor).
2.2 Products under warranty are sent to the relevant supplier or manufacturer for repair or replacement. The product shall be assessed, and the product will either be approved for replacement, or the customer shall receive a credit on their profile. The warranty covers manufacturing defects only and general wear and tear is specifically excluded.
2.3 Warranties are immediately null and void if equipment has been tampered with, warranty stickers have been removed, and seals on equipment have been broken by anyone other than the suppliers or manufacturer’s representative.
2.4 We conform to the Consumer Protection Act (CPA) of South Africa and the Electronic Communications and Transactions Act of South Africa, whichever is applicable. If you have a change of mind and would like to return your purchase, you need to return the product within 7 (seven) days of receiving the products. In this instance, you will be liable for the return carriage cost.

3. The Device Shop is not responsible for any data loss whatsoever where storage media has been returned for exchange or repair. 

NB:  Please read these terms and conditions carefully.

By ordering from the The Device Shop Website , you agree to be bound by the DELIVERY TERMS AND CONDITIONS. These TERMS AND CONDITIONS are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to the The Device Shop Website. If you do not agree with these terms and conditions, please do not order from the  website.